METRC Support Specialist (Remote)

METRC Support Specialist (Cannabis Software)

Our client is an enterprise software company exclusively serving the cannabis industry. They provide seed-to-sale, POS, online marketplace, and ERP software as a service (SaaS) to some of the largest operations in the country. Our client was founded in Washington state, where they now account for a 60% market share of growers and processors. They just crossed $1B in processed orders through their flagship product, and are continuing to grow their presence in other states. We are currently looking for talented candidates to fill their METRC Support Specialist role.

This position comes with incredible growth opportunities within a rapidly growing company in a rapidly growing industry. The Metrc Support Specialist position will offer a base salary, plus commission on onboarded clients, as well as quarterly incentive bonuses. The base will be largely dependent on experience. The salary is reviewed periodically and adjusted largely based on sales performance. Health benefits will be implemented after a 90-day probationary period.

The position is entirely remote – will work a 5 day on, 2 day off schedule that will mostly fall in normal business hours. New employees will be provided with the technical equipment required to perform the job, except for a phone.METRC support specialist


  • The METRC Support Specialist must have high speed, reliable internet at home, and a reliable cell phone.
  • Become an expert on the client’s flagship software product.
  • Lead new Metrc clients through their transition into our software solution.
  • Conduct webinar training sessions.
  • Account management with onboarded clients.
  • Provide industry-leading customer service to clients on support requests.
  • Accurately document all interactions and updates in project management software.


  • METRC experience.
  • Familiarity with Seed-to-sale or POS software (BioTrack, MJ Freeway, Flowhub, Greenbits, etc).
  • Comfortable with Project Management software (, JIRA, Basecamp, Asana, Trello, etc).
  • Has worked with ERP software (SAP, Oracle, Sage, Microsoft Dynamics, Acumatica, etc).
  • Microsoft Excel skills.
  • Customer service experience.
  • Software QA testing experience.
  • Technical writing skills.
  • Professional and reliable.


If you would like to learn more about the METRC Support Specialist job, or any M&F Talent cannabis job, please contact us at

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