Manager of Sales & Service – AgriTech (OH)

Manager of Sales & Service – AgriTech

M&F Talent has a client in the agritech field that is looking to hire a new Manager of Sales & Service. Our client is a major player in the international horticultural sector – they create technical solutions that help growers produce food and flowers more sustainably.

Our client’s products include integrated control systems used in commercial-scale greenhouses: climate control systems, climate screens, CO2, dissolved oxygen, irrigation systems, and related mechanical and electrical systems.

The Manager of Sales & Service will report directly to the General Manager of North America. Their key responsibility is to manage the Customer Service department in North America: the United States, Canada, and Mexico.

Location: Cleveland, OH


  • Manage back-office operations, including people and process development.Manager of Sales & Service
  • Oversee Customer Service operations that include: order support, technical sales support, service support, project delivery, sales & service administration, purchasing, warehousing, logistics, and training.
  • Drive further organization and professionalism of the back-office processes & tools while building and maintaining an environment of teamwork.
  • Align the team’s interests with customers’ interests and our corporate values, goals, and objectives.
  • Facilitate cooperation with other departments and stakeholders and lead by example.
  • Serve as a liaison within a global corporation, maintaining communication between countries
  • Apply process improvement in your work, and continuous improvements are an essential part of your work that you practice every day.
  • Monitor the quality of work of your department, in which you regularly communicate and coordinate with colleagues and customers to improve business.


  • BS Degree in related field preferred (eg. Industrial Engineering, or related tech field).
  • At least 5 years of working experience in a similar position, preferably in a technical B2B environment.
  • Experienced in working with KPIs and in providing structure to internal departments serving clients.
  • Experience making an impact and getting things done.
  • As a leader, you empower your team and help them to grow and develop.
  • You know how to inspire, motivate and hold team members accountable.
  • Strong interpersonal skills, proactive and self-driven.


If you would like to learn more about our Manager of Sales & Service job or discuss our staffing operations in more detail, please contact

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Our Mission

At M&F Talent, we know that the horticulture, hydroponics, and cannabis industries are defined by the outstanding people and best practices that make these markets thrive. As such, we hold ourselves to the highest standards of integrity, knowledge, and communication in our recruiting practice.

M&F Talent’s mission is to cultivate professionalism across horticulture, hydroponics, and cannabis by instilling our values within our network. Moving forward, and in union with our clients, candidates, and peers, we will help lay the foundation for industry growth and success.

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Ready to build your horticulture or cannabis career?

Contact us at:

Mac & Fulton Talent Partners
PO Box 587
Glen Ellyn, IL 60138

(630) 733-9362


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