Inside Sales/Office Manager – Horticulture Supplies

• Location: North Chesterfield, VA
• Type: Full-time
• Compensation: $70K

Mac & Fulton Talent Partners has a client in the horticulture supplies space that needs to hire a new Inside Sales/Office Manager.

The Inside Sales/Office Manager supports the company’s sales, administrative, and operational functions by overseeing staff, implementing procedures, and maintaining efficient systems. Our client is a Dutch company, and this role involves collaborating with internal teams and departments, including finance, HR, ICT, and external stakeholders, to align operations and drive organizational efficiency.

Key Responsibilities:

• Assist sales representatives with preparing quotations, performing calculations, and processing transactions using custom software/ CRM.
• Ensure timely and accurate processing of visiting reports in the CRM system.
• Coordinate and implement process improvements for sales and support workflows.
• Provide marketing support, including organizing trade shows in North America, managing advertisements, and conducting market research.
• Collaborate with the Managing Director to manage and maintain the sales funnel effectively.
• Monitor and achieve key performance indicators (KPIs) for sales support, operational efficiency, and administrative accuracy.
• Assist in resolving customer inquiries related to quotations, transactions, or order processing.
• Coordinate the import and export of automated machinery and systems in collaboration with Project Leads and customers, where applicable.
• Support the procurement processes in agreement with the Managing Director.
• Ensure compliance with legal and regulatory requirements for import/export processes and financial reporting.
• Submit accurate and timely hourly reports to the external payroll department.
• Maintain active communication with European HQ departments (Finance, HR, ICT) to ensure alignment, maintaining confidentiality as required.
• Oversee and coordinate the insurance portfolio, including incident reporting.
• Ensure timely and complete processing of financial transactions in coordination with Finance.
• Develop and optimize administrative systems and workflows to support company operations effectively.
• Regularly evaluate and improve workflows to enhance efficiency, accuracy, and team productivity.
• Identify and implement process improvements using digital tools, ERP systems, or other automation technologies.

Qualifications:

• Proven experience as a Sales Support Manager, Inside Sales Manager, or Office Manager in a role encompassing both sales and office administration.
• Knowledge of office administration responsibilities, systems, and procedures.
• Proficiency in MS Office, particularly MS Excel and MS Outlook.
• Experience using an ERP system is preferred.
• Excellent time management skills and ability to prioritize tasks in a fast-paced environment.
• Strong attention to detail and problem-solving abilities.
• Exceptional written and verbal communication skills in English and Spanish.
• Creative mindset with the ability to propose and implement improvements.
• The ultimate goal will be for the Inside Sales/Office Manager to move into an Outside Sales role.

Contact us if you would like to learn more about the Inside Sales/Office Manager role or discuss our CEA recruiting services.