Cannabis Customer Service Representative Job

Cannabis Customer Service Representative Job

M&F Talent has a cannabis testing lab client that is looking to fill a Cannabis Customer Service Representative job. Our client, located in the Denver, CO area, is well established in the Colorado cannabis industry. They have a solid customer base and are well known with local cannabis companies. This position is primarily responsible for providing front office support with the daily activities of a busy testing facility. The Customer Service Representative will help with organization, outreach, and communications of the business. Our cannabis recruiting team feel this is a more administrative position than seen with most cannabis jobs.

If you are interested in learning more about this position, please don’t hesitate to reach out to our recruiters.

Location: Denver, CO

cannabis lab customer service representative job

Cannabis Customer Service Representative Job Responsibilities:

  • Receives walk-in and mail-in laboratory samples.
  • Initiates laboratory samples into laboratory management systems.
  • Answers incoming calls related to laboratory samples.
  • Manages customer service issues related to METRC.
  • Works with customers to resolve service issues in person or by phone.
  • Maintains appearance and environment of lobby / receiving areas based on company standards and expectations.
  • Works with customer seed to sale platforms.
  • Provides customer invoicing and receives payment for services.
  • Facilitates communication between the lobby / customers and appropriate team members / managers.
  • Maintains a highly organized work area.
  • Deals extensively with cannabis cultivation, cannabis retail, and cannabis extracts clients.
  • Represents business in a professional manner.
  • Studies cannabis compliance rules in Denver as well as Colorado.
  • Keeps abreast of METRC rules and regulations in the Colorado cannabis industry.


  • High School diploma or GED required.
  • Minimum one-year experience in the Colorado cannabis industry.
  • Two-years’ experience in an office, administrative, receptionist, or customer service role (preferred).
  • Working knowledge of METRC software.
  • Colorado MED Badge (or ability to obtain).


If you would like to apply for the Cannabis Customer Service Representative Job, please follow this link.

To see other career opportunities with M&F Talent, please go to our Jobs Section.

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Our Mission

At M&F Talent, we know that the cannabis, hydroponics, and horticulture industries are defined by the outstanding people and best practices that make these markets thrive. As such, we hold ourselves to the highest standards of integrity, knowledge, and communication in our recruiting practice.

M&F Talent’s mission is to cultivate professionalism across cannabis, hydroponics, and horticulture by instilling our values within our network. Moving forward, and in union with our clients, candidates, and peers, we will help lay the foundation for industry growth and success.

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(630) 733-9362

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