Cannabis Customer Service Representative Job

Cannabis Customer Service Representative Job

As a leading cannabis recruitment company, M&F Talent has several cannabis careers available. Here is our latest job:

M&F Talent has a cannabis testing lab client that is looking to fill a Cannabis Customer Service Representative job. Our client, located in the Denver, CO area, is well established in the Colorado cannabis industry. They have a solid customer base and are well known local Colorado cannabis companies. This position is primarily responsible for providing front office support with the daily activities of a busy testing facility. The Customer Service Representative will help with organization, outreach, and communications of the business. Our cannabis recruiting team feels this is a more administrative position than seen with most cannabis jobs.

Location: Denver, CO

cannabis lab customer service representative job

Cannabis Customer Service Representative Job Responsibilities:

  • Receives walk-in and mail-in laboratory samples.
  • Initiates laboratory samples into laboratory management systems.
  • Answers incoming calls related to laboratory samples.
  • Manages customer service issues related to METRC.
  • Works with customers to resolve service issues in person or by phone.
  • Maintains the appearance and environment of lobby/receiving areas based on company standards and expectations.
  • Works with customer seed to sale platforms.
  • Provides customer invoicing and receives payment for services.
  • Facilitates communication between the lobby/customers and appropriate team members/managers.
  • Maintains a highly organized work area.
  • Deals extensively with cannabis cultivation, cannabis retail, and cannabis extracts clients.
  • Represents the business in a professional manner.
  • Studies cannabis compliance rules in Denver as well as Colorado.
  • Attends cannabis industry events to network and study the cannabis business.
  • Keeps abreast of METRC rules and regulations in the Colorado cannabis industry.


  • High School diploma or GED required.
  • Minimum one-year experience in the Colorado cannabis industry.
  • Two-years’ experience in an office, administrative, receptionist, or customer service role (preferred).
  • Working knowledge of METRC software.
  • Colorado MED Badge (or ability to obtain).


If you would like to apply for the Cannabis Customer Service Representative job, or any of our cannabis careers, please follow this link.

To see other M&F Talent career opportunities, or learn more about our cannabis recruitment platform, please go to our Jobs Section.

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Our Mission

At M&F Talent, we know that the cannabis, hydroponics, and horticulture industries are defined by the outstanding people and best practices that make these markets thrive. As such, we hold ourselves to the highest standards of integrity, knowledge, and communication in our recruiting practice.

M&F Talent’s mission is to cultivate professionalism across cannabis, hydroponics, and horticulture by instilling our values within our network. Moving forward, and in union with our clients, candidates, and peers, we will help lay the foundation for industry growth and success.

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Ready to build your cannabis career?

Contact us at:

Mac & Fulton Talent Partners
PO Box 587
Glen Ellyn, IL 60138

(630) 733-9362

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